The Property Ombudsman Scheme (POS) received over 10,000 complaints last year against estate agents, lettings companies, developers and surveyors.
According to the Ombudsman, complaints about letting agents alone saw an increase, while the number of buyers and sellers complaining about Home Infomation Packs also rose.
However, The POS can only rule on complaints made against agents which are registered with the scheme and those which fall within the precisely defined scope of the scheme.
So while it received 3,430 complaints in the third quarter of last year and 3,204 in the second quarter, the Ombudsman is only actively investigating 249 and 221 of the complaints respectively.
One property buyer from Peterborough found 114 faults in the new home she purchased, 86 of which were upheld by the Ombudsman. And a Northamptonshire homeowner complained after a wall in his home collapsed shortly after being given the thumbs up by a surveyor.
Keep complaining folks - sometimes it's the only way you'll get anywhere....
Until next time,
Mr J
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